1. Overview
DueWallet is designed to provide self-custodial digital asset wallet functionality. This Privacy Policy explains the categories of information that may be processed when you interact with DueWallet.
The amount and type of information involved depends on the features you use, your device, your network configuration, and the services required to provide wallet functionality.
2. Self-custody and private keys
DueWallet is designed so that users retain control over their wallet credentials and signing authority. Private keys and recovery phrases are highly sensitive information.
You should never provide your recovery phrase, seed phrase, private keys, authentication credentials, or wallet password to anyone claiming to represent DueWallet.
3. Information that may be processed
3.1 Information you provide
When you contact support, submit feedback, communicate with DueWallet, or use optional services, you may provide information such as your name, email address, support messages, device information, screenshots, or other details you choose to submit.
3.2 Technical information
Technical information may be processed when necessary to operate the website, application, APIs, security systems, or network services. This may include IP address, browser type, operating system, device type, application version, request timestamps, diagnostic information, and similar technical data.
3.3 Wallet-related information
Wallet functionality may involve public blockchain addresses, transaction identifiers, token identifiers, network names, balance information, public smart-contract information, and other data required to communicate with blockchain networks.
4. Public blockchain information
Public blockchain networks are generally transparent. Wallet addresses, transaction details, token transfers, smart contract interactions, and related information may be permanently recorded on public networks.
DueWallet cannot modify, erase, or control data that has already been recorded on a decentralized blockchain.
Information recorded on public blockchains may be visible to anyone and may be analyzed or associated with other information by third parties.
5. How information may be used
Information may be processed to:
- provide and maintain DueWallet functionality;
- retrieve blockchain and market information;
- process network and API requests;
- provide security and fraud-prevention functionality;
- diagnose technical problems and application failures;
- respond to support inquiries;
- improve application reliability and performance;
- protect users, systems, and services from abuse;
- comply with applicable legal obligations; and
- enforce applicable terms and policies.
7. Third-party networks and services
DueWallet may communicate with blockchain networks, decentralized applications, token services, market-data providers, wallet-connection protocols, infrastructure providers, or other external services.
Those services operate independently and may have their own terms, privacy practices, availability, and security procedures.
When you connect DueWallet to a third-party application or service, information you authorize may be shared directly with that third party.
8. Security
DueWallet uses technical and organizational measures intended to protect systems and information. However, no application, device, internet connection, blockchain network, or storage system can be guaranteed to be completely secure.
You are responsible for securing your device, recovery phrase, private keys, authentication credentials, backups, and access controls.
Keep your operating system and DueWallet application updated and download software only from official distribution channels.
9. Data retention
Information is retained only for as long as reasonably needed for the purpose for which it was processed, including operational, security, legal, accounting, dispute-resolution, and compliance purposes.
Data stored on public blockchains is outside DueWallet's control and may remain permanently available.
10. Privacy rights
Depending on where you live, applicable law may provide rights relating to personal information, including rights to request access, correction, deletion, restriction, portability, or information regarding certain processing activities.
These rights may be subject to legal exceptions and may not apply to information recorded on public blockchains or information that DueWallet does not control.
11. Children
DueWallet is not intended for children who are legally unable to enter into the agreements required to use digital asset services in their jurisdiction.
12. International use
DueWallet may be accessible internationally. Digital asset laws and privacy requirements vary by jurisdiction.
You are responsible for determining whether your use of DueWallet and digital assets is lawful where you live.
13. Changes to this Privacy Policy
This Privacy Policy may be updated to reflect changes to DueWallet, technology, legal requirements, security practices, or business operations.
The effective date displayed at the top of this page will be updated when material revisions are published.
14. Contact
Questions about this Privacy Policy can be submitted through the DueWallet support resources available on this website.